Rented a property for 6 months in the inner west with Kho & Lee, anytime I had any issues with the property, the response was quick and my issues were sorted in a prompt manner. My dealings with the agent Tahsin Cidem were in particular positive, he was pleasure to deal with and would recommend him and kho and lee.
I am a Buyers Agent and work with most agents out there, I found Sami to be totally thorough, honest and reliable, he went above and beyond for his client, he was fantastic to work with, he went out of his way to show myself and my client through his property out of opening hours, he showed us around the building, roof top swimming pool, gym, carpark, restaurants under the building, he also walked us around the outside of the building and pointed out other sales in the building that were inferior to the one he was selling, this all added to the excitement of my client buying this property - thank you Sami and I hope to work with you again.
You may or may not receive feedback on the service provided by your company from time to time. If you do, I suspect that people are more likely to raise their concerns than they are to express their gratitude. Today, I would like to take the opportunity to do the latter.
My wife and I currently rent out our furnished apartment in the Goldsbrough building in Pyrmont. Kho & Lee were recommended to us by a friend and, admittedly, therefore had a little advantage when we held our initial interviews to find out which company we would feel comfortable with managing our place on our behalf. Jae Yang visited us initially and did a great job convincing us that we would do the right thing if we went with Kho & Lee. So we did.
Later on, Chong Park took over the management of the property, and I can say that we have been very happy with the way he handled everything. Not only did he manage the property flawlessly, he also went above and beyond of what we could have expected. The latest example that illustrates this occurred when we asked him if he could find some important documents for us in our locked storage room and mail them to us. Chong did not hesitate to pick up this rather unusual request and the documents have safely arrived at our current location today. Other than that, Chong's communication with us was always excellent, he managed repairs and other upcoming issues very well and, up until now, we have always received the rental income on time.
Another positive aspect to mention is that Kho & Lee managed to find new tenants for our apartment very quickly after the first tenants had vacated the property. The period during which the property was vacant was less than one week which, naturally, we appreciated a lot as well.
We have purchased an off-the-plan investment property in Alexandria a while ago which is due to be completed in 2019. Based on the experience with Kho & Lee so far, we would be delighted if you could take over management of that property as well and if Chong could be involved in this personally.