Sophie Ly

Hi Tom, I don't often email you since you are a very busy person. But credit to your staff when credit is due. I was in China on annual leave during November and start of December when Sophie Ly (my newly appointed property manager) emailed to inform me of the sudden departure of my previous tenants. During this time, I was impressed on how Sophie was able to get the property prepared and have open inspections whilst I was away. Luckily, I was able to secure a tenant before Christmas. But the most challenging part was on the first day of my new tenant moving in (17 December), the persistent pest problem from my kitchen was not totally eliminated by the pest controller from the previous week. During this stressful time, my tenant threatened to break lease. I'm happy to say now that my new tenant has just moved in (with 1 week of free rent, negotiated by Sophie). The most important point that I wish to make is that the high quality of your property managers are due to their communication skills - much of which was tested by Sophie during this stressful time. All credit to Sophie for her excellent communication with me (during my time away) and with the new tenant to maintain her lease contract. I was very sad to see my previous manager Tim Butler retiring during 2024 but I am now happy to say that Sophie's level of service has exceeded my expectation. Please pass on my compliments to Sophie and I would be very much appreciated if you can keep Sophie as my long-term property manager for my property at Ultimo. Merry Christmas/New Year to you and your team. Kind regards, Peter

Peter

Hi Sophie, Before we wrap up our professional relationship, I wanted to take a moment to express my heartfelt gratitude for everything you’ve done. As our property manager, you’ve consistently handled every challenge with remarkable ease and professionalism. At Bowman Street, you secured an impressive initial rental price of $1,500 and then seamlessly pivoted to a shorter lease when my plans changed—without missing a beat. Your management of the sale transitions for both apartments has been equally smooth and efficient, making the process as stress-free as possible for me. If anyone in my network is looking for a property manager in the Pyrmont area, I’ll gladly recommend you without hesitation. Thank you once again. Best regards, Anthony

Anthony

Hi Patricia, Just want to say thank you very much for your work in selling my unit, making each step easy and efficient. Each person that I dealt with in the company was perfect. I would be proud to be the director. Also, I would like to put in a good word for Sophie. Throughout the time she managed my unit, there was never a hiccup and was great with communication. Someone you would want on your team. Once again, thank you. Regards, Antonio Inzitari

Antonio Inzitari

Hi Tom, I have an apartment in Forest Lodge which Sophie has been managing. The property has recently sold and will settle next week. I just wanted to take the opportunity to thank Sophie and your team for the tremendous efforts. Sophie's approach has always been incredibly professional and personable at the same time. This is a real point of difference. Her knowledge of the market is great and she understands people so well (landlords and tenants). She establishes great relationships between all parties and secures high quality tenants so quickly, even in our difficult covid times. Sophie's responsiveness in handling any matter has been incredible as well. I will definitely engage with you again if/when the opportunity arises in the future. Kind regards, Keeran Ong

Keeran Ong