68 testimonials found - Page 9 of 17
Dear Patricia and Tom
Been a while and I trust this note finds you both well.
I just wanted to say thanks for looking after my property since we bought it when it was developed and for assigning us Chong Park to assist us.
Chong goes above and beyond for us. He is extremely professional and attentive and gives us sound advice on managing the property. This has particularly been the case for the last tenancy change.
We are lucky to have Chong looking after us and appreciate the service Kho and Lee provide us.
Best wishes and thank you.
Kind regards
You may or may not receive feedback on the service provided by your company from time to time. If you do, I suspect that people are more likely to raise their concerns than they are to express their gratitude. Today, I would like to take the opportunity to do the latter.
My wife and I currently rent out our furnished apartment in the Goldsbrough building in Pyrmont. Kho & Lee were recommended to us by a friend and, admittedly, therefore had a little advantage when we held our initial interviews to find out which company we would feel comfortable with managing our place on our behalf. Jae Yang visited us initially and did a great job convincing us that we would do the right thing if we went with Kho & Lee. So we did.
Later on, Chong Park took over the management of the property, and I can say that we have been very happy with the way he handled everything. Not only did he manage the property flawlessly, he also went above and beyond of what we could have expected. The latest example that illustrates this occurred when we asked him if he could find some important documents for us in our locked storage room and mail them to us. Chong did not hesitate to pick up this rather unusual request and the documents have safely arrived at our current location today. Other than that, Chong's communication with us was always excellent, he managed repairs and other upcoming issues very well and, up until now, we have always received the rental income on time.
Another positive aspect to mention is that Kho & Lee managed to find new tenants for our apartment very quickly after the first tenants had vacated the property. The period during which the property was vacant was less than one week which, naturally, we appreciated a lot as well.
We have purchased an off-the-plan investment property in Alexandria a while ago which is due to be completed in 2019. Based on the experience with Kho & Lee so far, we would be delighted if you could take over management of that property as well and if Chong could be involved in this personally.
I just want to pass on my feedback on the excellent service Sandy Shen has been providing to me. Sandy has been responsive to my calls and emails in helping me to clarify some of the accounting queries since the last change of tenant, renovation and repairs that took place over the last couple of months.
I feel good works should be recognised and be given credit for.
Have a great day!
Best regards
Congratulations to all departments for this huge and successful win.
68 testimonials found - Page 9 of 17