68 testimonials found - Page 8 of 17
Manager Chong has always been professional and always looks out for our best interest. We live overseas and Chong always makes us feel like we are in Australia. Before the major works at our building Chong will take his weekend and attend important meetings on our behalf. Thank you for always looking out for us and taking such good care of our propertyAn Agency that truly looks after the owners.
Chong Park of Kho & Lee managed the lease on my apartment for a year while I was overseas. I was extremely pleased with Chong’s and Kho & Lee’s performance during that period. Kho & Lee managed the entire leasing process, from initial advertising, to vetting prospective tenants and final inspections prior to returning the apartment to me in the same condition it was let. They were able to secure a tenant within 3 weeks of their engagement and all fees were deducted from the first month’s rent so there weren’t any upfront costs on my part. They managed all of the bill payments and I was provided a monthly statement detailing income, expenses and invoices which was very convenient for me. I found Chong to be very attentive and responsive, almost always replying to emails within a day (time difference included) and quick to bring any issues to my attention. I felt confident that Chong had my best interests in mind, which was a huge relief given that there was no way for me to inspect and assess the issues myself while overseas. I recommend Kho & Lee (and Chong) to anyone in the same situation and are looking for a competent and customer friendly leasing agent to manage their property.
In July 2014 I started using Kho & Lee as the managing agents for my property in the Bullecourt Apartment Complex in Pyrmont Street, Ultimo 2007.
In June 2016, Chong Park took over management of the property and I have always found him to be very professional, efficient and friendly.
Recently, Chong and the team did a terrific job in a tough leasing market to rent the property for which I was very grateful.
Chong is a manager who has been very informative and extremely helpful. He has always been contactable and is always prompt in answering questions, returning calls and organizing promptly anything that needs to be done such as maintenance requirements, tenants or myself may have.
Over the last few weeks particularly, Chong has helped me during my transition moving back into the property by organizing repairs, replacement items such as new locks etc. He also arranged for utility, rate notices to be redirected.
When the tenants moved out recently, I was very impressed with the high standard of cleaning. The apartment was left spotless, especially the carpet which appeared ‘virtually’ brand new.
I am writing to thank you Chong, for the excellent work you have done in letting and managing my apartment. As an owner I have been able to let and forget in the knowledge “you would take care of business” and that my property was in good hands.
My sincere thanks to you and the team for the energy and consideration in which you have managed my home for so long.
Please also pass on a very big thank you to Sandy Shen for her friendly and professional responses to queries regarding ownership statements etc.
Thanks again Chong, I will definitely be referring you to my family and friends
Thanks Linh, great pics, it looks immaculate. Helen and I really appreciate your efforts on this renewal. It makes a big difference having such a good agent. Unfortunately, this isn't our experience in all markets we are invested in so we really appreciate your proactive attitude.
Regards,
- Keith
68 testimonials found - Page 8 of 17